Christmas Wooden Tree Trivet Insulation Mat

Shipping Policy

We are committed to getting your order to you as quickly as possible!

Domestic Shipping (USA):

• Orders are processed within 1-3 business days.
• Estimated delivery time is 7-15 days from the date of shipment.
• You will receive a tracking number once your order has shipped.

International Shipping:

• We also offer international shipping to select countries.
• Delivery time for international orders is estimated to be between 7-20 days, depending on your location.
• Tracking information will be provided for all international orders.

Please note that shipping times may vary due to factors like weather, holidays, or customs delays. We appreciate your patience and understanding.

Return & Refund Policy

We want you to be completely satisfied with your purchase! If you are not happy with your order, we offer the following return policy:

Returns:

• We accept returns within 30 days of delivery.
• To be eligible for a return, the item must be unused and in its original condition, including all packaging.
• Please contact us at vaetis@outlook.com with your order number and reason for the return before sending the item back.

Refunds:

• Once we receive your returned item, we will inspect it and notify you of the approval or rejection of your refund.
• If approved, your refund will be processed, and a credit will automatically be applied to your original payment method within 5-7 business days.

Exchanges:

• If you wish to exchange an item for a different size or color, please contact us as soon as possible, and we will guide you through the exchange process.

Non-refundable Items:

• Certain items, such as personalized or clearance products, may not be eligible for returns or refunds. Please check the product description for more details.

Product Care Guide

Take care to enjoy longer-lasting products
Whether it’s home goods, electronics, or everyday items, proper usage and maintenance can help extend the lifespan and enhance your overall experience.

1. Keep Clean
   Regularly clean with a soft cloth or sponge, avoiding harsh cleaners. Keep products clean to prevent dust and stains from building up.
2. Avoid Extreme Environments
   Avoid exposing products to extremely high or low temperatures, direct sunlight, or damp areas, as this can cause damage.
3. Store Properly
   When not in use, store products in a dry, well-ventilated area, and avoid placing heavy items on them or letting them come into direct contact with sharp objects.
4. Regular Checks and Maintenance
   Periodically inspect all parts of the product to ensure nothing is loose or damaged. Perform maintenance or replace parts as needed.
5. Avoid Heavy Pressure and Impact
   Do not place overly heavy items on products, and avoid sudden impacts or drops to reduce the risk of damage.
6. Address Issues Promptly
   If issues or damage arise, inspect and follow the instructions for repairs to prevent further deterioration.

Care with love, enjoy the lasting benefits.
With proper care and storage, your products will continue to bring convenience and comfort for a long time.